Please note that once an order has been placed, it cannot be edited or canceled. Orders are processed immediately to ensure timely delivery.
Eligible items may be returned for Store Credit only. Return requests must be submitted within 30 days of your delivery date.
To be eligible for a return, your item must be unused and unopened. It must also be in the original packaging.
The 30 day warranty only covers defective products. If your pet does not like the product or you have ordered the wrong size/color, we grant you a 40% discount on your next purchase.
Typing errors in personalized products will only be exchanged if the error was caused by us. Please pay attention to what you type.
In the interest of hygiene and our community, the following items can not be returned:
- Customized Products
- Underwear/lingerie, and swimwear unless the product is clearly unopened.
- Hats and hair accessories unless unworn and the tags still in place.
- Earrings and body jewelry - we are unable to refund or exchange any earrings or body jewelry.
- Quilts, duvets, pillows, and bedding unless the original packaging remains undamaged and unopened.
- Cosmetics, toiletries, feminine hygiene products, and towels. We will only accept returns if they are in a saleable condition with unbroken seals and packaging,
- Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.
All returns must include the original invoice or a note referencing your full name, e-mail you provided in the order and the order number.
Returns should be sent to the following address:
Catyfy.com – 4612 Scharten, Roitham 83, AUSTRIA
DO NOT send your purchase back to the manufacturer.
You will be responsible for shipping costs on your return. Shipping costs are non-refundable. All eligible returns will be offered store credit only.
STORE CREDIT (if applicable)
A notification email will be sent out when a store credit is processed. If you are returning an item for store credit it will be reviewed upon receipt and a credit will be issued if approved.
DAMAGED/DEFECTIVE ITEMS (if applicable)
We will replace items for you if they are defective or damaged. Please send a picture of the defective or damaged item to firstname.lastname@example.org within 24 hours after delivery for review.
*LIFETIME WARRANTY* for the "Catyfy Cat Backpack"
We offer a maximum of two replacements if the backpack is torn or damaged during normal use. Please send a clear picture of the damaged harness to email@example.com and attach your original invoice. Normal wear and tear will not be replaced. If your cat bites or tornes the backpack, this is not a normal use and is not insured.
Digital products cannot be returned after download.
SHIPPING PLUS SERVICE
Customers who have opted to the Shipping Plus Services will be disburdened from return costs for damaged products within the guarantee period of 30 days. Upon information about a damaged product, the customer has to provide photos of the damaged product and Catyfy is entitled to request return of the product on their own cost or waive this right and replace the damaged product without return.